Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Come Shine With Me.

General Questions

How can I get a quote?

Simply click on contact us to book a clean and provide as much information about your house your cleaning requirements and schedule, your booking request will then be dealt with our amazing office team.

Am I charged the full quoted amount even if it doesn't take that long to clean my property?

No, you’re only charged based on the amount of time your cleaner was actually at your property working. If they finish early, you aren’t charged the full amount quoted.

Does someone have to visit my proeperty before I can book a cleaning?

Absolutely not! If you know exactly what time you wish to schedule then we can book that in straight away for you.  If you want a more in-depth tailor-made service then we are always happy to visit your premises it is entirely up to you.

Are cleaning supplies included?

Yes they are!  We have sourced the best professional use only cleaning products and equipment available to ensure you have the best possible cleaning experience.

Should you wish us to use your own cleaning equipment and products that is no problem at all.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE AT MY PROPERTY FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your property when you provide your cleaning instructions.

We are fully insured as key holders.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are charged on the day of cleaning but payment is not required until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your property working as per your instructions.

ARE THERE ANY COMMITMENTS OF CONTRACTS?

Our Domestic clients can cancel the cleaning service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Only our commercial clients have to sign a contract due to different operational requirements.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

For domestic cleans we supply our own equipment and cleaning products and we clean as per your instructions which a member of our management team will discuss with you on booking. You can also request extra cleans on your client portal.

ARE CLEANING SUPPLIES INCLUDED?

Yes they are!  We have sourced the best professional use only cleaning products and equipment available to ensure you have the best possible cleaning experience.

Should you wish us to use your own cleaning equipment and products that is no problem at all.

WHAT SERVICES DO YOU OFFER?

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by clicking either Domestic Services or Commercial Services.

HOW MANY CLEANERS DO YOU SEND?

Domestic – You will be assign a team of two cleaners, these will remain the same where possible.  (Change is only due to cleaners being sick or leaving)

Commercial – We can have sites ranging from 2 cleaners to 30 so depending on your requirements this will be set throughout the cleaning contract.

ARE CLEANING COMPANY CLEANERS SCREENED?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in domestic and commercial cleaning to work with us.